Privacy Policy – Epic Yatra
1. Information We Collect
Contact Details: Name, email, phone number, and mailing address.
Booking & Payment Info: Transaction details, billing address, and secure payment information are handled through trusted gateways.
Technical Information: IP address, device type, browser, operating system, access times, and referring URLs.
Preferences: Newsletter subscriptions, offers, and other communication choices.
2. How We Use Your Information
To process and manage bookings and payments efficiently.
To send confirmations, updates, and important notifications.
To enhance website functionality, services, and user experience.
To address enquiries and provide customer support.
To send marketing content only if consent is given.
To meet legal and regulatory requirements.
3. Legal Basis for Processing
Fulfilling contractual obligations, such as bookings.
Consent provided for communications and promotions.
Compliance with applicable laws.
Legitimate interests, like fraud prevention and analytics.
4. Payment Processing
We use Razorpay, a secure and PCI-DSS-compliant payment gateway. Epic Yatra does not store any debit/credit card information.
Offline payments may also be accepted via our official bank account.
5. Third-Party Services
We may share necessary data with vendors or payment processors to complete bookings. Each third-party service maintains its own privacy practices.
For external links, please review their privacy policies separately.
6. Data Security
We use encryption, secure servers, access controls, and regular audits to protect your personal information.
7. Cookies and Tracking
Maintain session continuity and login preferences.
Analyze visitor behavior to improve services.
Enhance overall user experience.
Cookies can be disabled via browser settings, though some features may not function correctly.
8. Your Rights
Access, correct, or request deletion of your data.
Withdraw consent at any time.
Object to certain data processing activities.
File complaints with a data protection authority.
To exercise your rights, contact us at epicyatra@gmail.com.
9. Children’s Privacy
We do not intentionally collect data from minors. Parents may contact us regarding concerns or enquiries about their child’s information.
10. Changes to This Policy
We may update this policy occasionally. All changes will be reflected with a revised date. Significant changes may be communicated via email or website notice.
11. Contact Us
For any questions about this Privacy Policy, please reach out:
Head Office Address: Office no. F02, First Floor, A 28, Block A, Sector 4
Noida, Uttar Pradesh, 201301
Phone: +91-8510003060, +91-8510003067
Email: epicyatra@gmail.com
Branch Office Address: 259, First Floor, Dr Meghnad Saha Road, Chhatakol, Dumdum, Kolkata, 700074, West Bengal
Phone: +91-9818900530
Email: epicyatra@gmail.com
